Cyberhelp

If you are a remote participant, see the below instructions the download the Skype for Business pugin and join your meeting.

SESYNC Windows client virtual machines are setup to use dynamic memory. What this means is that your virtual machine will show a different amount of memory available based on its current usage. You still have access to the full amount of memory allocated if needed. The virtual machine will grab more memory from the hypervisor when needed automatically.

Due to some quirks on our storage system your git repo may show that all of your files have modifications. If you perform a ‘git diff’ you will see a list that looks like:

A virtual machine is a Windows or Linux machine that runs on and shares computing resources with a physical machine known as a hypervisor. Virtual machines allow the deployment of multiple machines or services on one or several hypervisors to better utilize computing resources (CPU cores, memory, etc…)

SESYNC has the ability to deploy custom Windows and Linux Virtual Machines for use by groups. If there is a software or service needed that is not provided by our shared infrastructure, we can deploy a virtual machine to meet your needs.

SESYNC can work with your group to obtain software that would be beneficial to your research while at SESYNC. All software purchased by SESYNC must be installed on SESYNC-owned equipment. We can provide virtual machines to use by your group members to access your purchased software for use.

When are the server maintenance windows?

We’re sensitive to the fact that your jobs may need to run over our maintenance window and will take a reasonable effort to ensure they aren’t disrupted. In order to ensure as minimal disruption as possible, these are the steps that we take:

SESYNC uses the sympa mailing list server to manage mailing lists. You can manage your list by going to lists.sesync.org and entering your e-mail address and SESYNC password in the upper right.

Shiny applications hosted by SESYNC are publically available at the URL http://shiny.sesync.org/apps/<APPNAME>, where <APPNAME> is unique for each app. To get started on publishing an app, read the quick start guide.

SESYNC linux resources are deployed on a private network at SESYNC and are accessed via our ssh gateway at ssh.sesync.org.

SESYNC offers the ability for your group to schedule conference calls outside of your onsite meetings. These calls can either be dial-in only, or audio-video. To schedule a call, please contact SESYNC it staff cyberhelp@sesync.org at least 7 days in advance of your call and we will configure a one time or standing meeting for you. Please let your participants know to keep a lookout for a meeting invitation from SESYNC’s IT staff. After you schedule your call, the following will happen:

SESYNC provides a large, shared file store to host data for all of our projects. Once our IT staff creates a research data directory location, it’s can be reached from any Linux, macOS, or Windows machine (including Virtual Machines) that you have access to. Computers on the “sesync-private” network, including desktops and laptops for SESYNC postdocs and employees, can map the research data directory into their file explorer. For others, SESYNC provides a web portal and ssh access to the shared file store.

For new groups, we generally follow the timeline below:

If you already have projects on GitHub that you are working on, we prefer that you continue to use GitHub due to its open nature. We’ll gladly push and pull code from your public repository. We provide GitLab locally for projects that are just starting up, have sensitive data, or are not quite mature enough to be pushed out into the world.

The three are often a source of confusion.

Yes! You can push a local git repository to any new remote resource. Please note that only your source code will move. However, the additional features you use (e.g. wiki, issues, etc.) will need to be manually copied.

SESYNC’s computational cluster enables users to run medium-to-large scale analyses by distributing multiple, independent tasks across many computers. This setup is ideal for tasks that require applying the same algorithm or a parameter set over independent units in a large data set.

SESYNC provides remote access to all desktop resources through a browser based RDP gateway. Please point your web browser to https://desktop.sesync.org to access your virtual desktop

We highly recommend using the scheduled cluster for running all of your CPU-intensive or long running programs. Below is SESYNC policy for long running processes on our different types of resources:

Access to a MySQL or PostgreSQL database from within R requires a database client and connection parameters (including a password) for the particular database you wish to access. This FAQ explains a recommended configuration that allows R to access a database on the SESYNC infrastructure. The instructions below are specifically for a PostgreSQL database, but analagous instructions apply to MySQL.

When you submit your travel planner to our travel office, please make sure to include a list of all remote participants that will be joining your meeting. You may add participants after the 8 week deadline but we require that you notify us of all participants at least one week befor ethe start of the meeting.

SESYNC has five conference rooms and a large breakout space equipped with HD screens, projectors, whiteboards and an array of collaborative tools. Please note, depending on the size and requests of your group, your assigned meeting room may have a different table arrangement that waht is show in the pictures below.

Users can sync their project data to your local machine using the PydioSync client.

Anyone who is a PI on a science team, or is part of a long running pursuit, will receive an email with instructions on completing account setup prior to their first meeting.

RStudio projects are folders that contain project files and a special .Rproj file. To link an RStudio project with a git repository, follow these steps:

Point your web browser to https://pwm.sesync.org.

A SESYNC username is usually your first initial followed by your last name, (i.e. “John Smith” is jsmith). Common or very long names may not follow this pattern.

SESYNC has an extensive set of computing resources and expertiese available for researchers. Download a high-level overview of all services and support SESYNC offers for general information, or scan the tables below for a quick reference. Direct all questions to cyberhelp@sesync.org.

Email cyberhelp@sesync.org with your question or support request.